Changes to NHS complaints for GPs
Since Saturday, 1 July 2023, NHS complaints have been hosted by NHS Frimley Integrated Care Board on behalf of all ICBs across the south east.
This means that how people make a complaint about GP services is changing. Rather than contacting NHSE if a person does not want to complain directly to the GP practice, people can contact the complaints team via new contact details below:
South East Complaints Hub
NHS Frimley ICB
Aldershot Centre for Health
Hospital Hill
Aldershot
Hampshire
GU11 1AY
Phone number: 0300 561 0290
Email address: Frimleyicb.southeastcomplaints@nhs.net
GP practices will still be contractually required to comply with complaints and respond to complaints that are made directly to them. Please update contact details for the complaints team on your websites and patient letters.