Our Surgery operates a triage system where you will be called and directed to the right service within our Practice. We have advanced access, eConsult and book on the day appointments. Please call our Receptionists on 01474 363020 between 8:00am and 6:30pm Monday to Friday excluding Bank Holidays.
We offer extended hours on a Tuesday evening for patients who work full time. These appointments MUST be booked in advance.
Please remember that we are a very busy practice; despite having several telephone lines you may have difficulty getting through at times.
Tell us if you want someone to accompany you during an examination. Please remember that the results of tests can only be given to the patient. If you have mobility problems please inform the staff before they make the appointment as some of our consulting rooms are on an upper floor.
Please let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Nurses in our practice treat patients for a wide range of conditions. All these appointments can be booked in advance.
Advanced Access
We operate an ‘advanced access’ system of appointments. If you wish to be seen in the morning please ring at 8:00am and if you wish to have an afternoon or evening appointment then ring at 12:00pm.
01474 356661 – The Shrubbery Surgery
01474 363020 – Riverview Park Surgery
How you can help us:
- Be on time for your appointment
- Tell us if you need to cancel
- Call for a home visit before 10:30am
- Ring for results from tests after 2:00pm
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- Out of hours information
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
Remember that we can see several patients at the practice in the time it takes for one home visit. Patients should have their appointment at the surgery if they can.
Lack of transport is not a reason to request a home visit.